Thread: File Server Issue

I would like to let all the users know a tad bit more about the issues going on with our file servers. mirror.renbostudios.com is powered by a hosting company, I will not say as I am not contractally allowed to 'dis' them.

I don't hate them at all, but I am severely disappointed with their level of support. I have called their phone support for two issues and it got me nowhere, they didn't even know what a computer was for corn sake!

I was trying to explain to them a little bit of what was happening through email and they cannot reproduce the error, which sounds about right because I bet their email support is in the same building, therefore not going in from different locations.

The issues that I know probably 95% of people out there are running into is the download starting at our usual high speed. Then dropping to zero, and i do mean zero. It will sit there and sit there and sit there, and if you're patient enough to wait 5 minutes it will start back up. Why it is doing this? I have no friggen idea, but it seems to be happening with all 1&1 accounts.

My employer I set up on 1&1 and it's doing the same thing. So the only thing it could be is a routing issue. It is most likely an damaged or overloaded router. Just for reference could people (even if you told me) type in this thread so I can show the web host that is indeed a problem that THEY need to fix, not anything wrong on my computer.


*Note to UT2004 redirects, I have moved it to the game server's mini web server, still fast, but not as fast as PWC Burst server.

Thanks a bunch guys, I would love to get this issue resolved as soon as possible. Hopefully with their 1+ million customers they would get enough complaints to have this fixed.

It's official, I am changing web hosts. I dont' care anymore now. 1&1 is a great service until they run into a problem which will happen on all services, who am I to judge problems. The issue where 1&1 has made the biggest mistake is putting people who have no idea what they are doing in charge of tech support in another country outside of where their US operations are. I have called and emailed tech support and ran into the highest amount of crap from them.

Tonight I will start the process to move over to Host Gator. Below in my next post is a copy of the emails so you can see how stupid the support really is.

Dear Dan Christensen, (Customer ID: 13600226)

Thank you for contacting us.

Due to resource limits on our Shared Hosting machines, it is not
possible to allocate more than 20 MB of memory to PHP, although
phpinfo() may report a higher number. You will be unable to increase the
memory usage limit with a php.ini file.

note: are they seriously this stupid, if they would TRY to download and if they knew what they were talking about our PHP system passes onto a HTTP download request. The fact that they are telling me to use FTP for this is such bull crap. Gah!

It is common for a user to fail repeatedly to download a large file via
HTTP using the browser. If you download large files frequently, and
experience difficulties, then it will be better to get a dedicated FTP
client software program. HTTP is designed to fetch web pages. It is
optimized for numerous repeated fetches of small items. FTP is designed
for transferring files, and offers faster overall throughput and better
error checking.

If you have any further questions please do not hesitate to contact us.

This person is seriously retarded. I really do hate to use that word, but I wonder what the IQ or even understanding of computer is for him/her.

------------------
>
> If you would have read it, it happens with multiple files, not one
file. I haven't found a single file that it doesn't do it on. You can go
to the download section of www.pwc-gaming.com and download a file. It
also affects all the files in my directory of ./farm1
(http://farm1.renbostudios.com) however directory browsing is not
enabled.
>
> http://forum.pwc-gaming.com/downloads.php?do=file&id=798 <--- Hit the
download button and you'll hopefully see what 95% of all my other
visitors see.
>
> It will begin fast, then drop 100% out, and the other few notice it
starting slow, gets slower, then stops, all within about 2 mins.
>
> (That is just one example.. all files large enough to issue the pause
is affected)
>
>
> I do not know if you will be able to replicate it if you're in the
network, but I can tell you that I have people me included that cannot
download anything, it will cut out go to zero, sometimes after 5+
minutes it will continue again but that is rare.
>
> support@1and1.com wrote:
>
> Dear Dan, (Customer ID: 88888888 Thank you for contacting
us. Can you tell us which file they are trying to download so we can
check it? Thanks in advance. If you have any further questions please do
not hesitate to contact us. -- Sincerely, Bien Daryl Castanares
Technical Support 1&1 Internet
>
I have been getting complaints that when people start to download a
>
> file it only gets so many percent and cuts, this is with several
files, not just one. Usually around 2-4MB into the file it will cut and
stop.
>
>
>

Update:

Signed up for a truly unlimited plan, I made them pinky swear they won't kill our service :-D We have our own dedicated IP for web hosting and I am in the process of moving the site, so be aware if it goes down temporarily that is becuase we are switching hosts. I will be emailing everyone on the site with the temporary address.

If you can see this post you are seeing this from our new server. Download speed has been restored.